Refund Policy
Clara Terra Ltd – Refund & Return Policy
We aim to deliver premium quality green coffee. If you're not satisfied, our refund and return policy outlines how we can help.
Eligibility & Return Conditions
Products Eligible for Return
We accept returns on the following:
Incorrect items delivered
Damaged or defective goods upon arrival
Packaging errors
Note: Due to the perishable nature of green coffee beans, we do not accept returns for change of mind or opened/used goods.
Conditions for Returns
Return request must be submitted within 5 business days of delivery.
Products must remain sealed, unused, and in original condition.
Proof of purchase is required.
Refund Process
How to Request a Refund
Send an email to: info@claraterra.net
with:
Your order number
Photos (if item is damaged)
Reason for return
Our team will respond within 2 business days with the next steps.
Refund Timing
Approved refunds are processed within 7–10 working days
Refunds will be issued to your original payment method
We do not cover return shipping unless the fault is ours
Exceptions & Liability
Bulk Orders / Wholesale
All bulk or wholesale purchases (over 5kg) are final unless damaged in transit or incorrect. These will be replaced or partially refunded based on circumstances.
Shipping Liability
We are not liable for:
Delays due to courier or customs
Lost parcels if incorrect address is provided
We recommend tracked shipping for returns.
Contact
For any questions or clarifications, reach us at:
📧 info@claraterra.net
📞 +44 7404 218376